FAQ's.

Below are some of our most frequently asked questions.

You do not need any previous experience to flight our flight simulator.

We cater for all experience levels – whether you are a complete beginner who is in need of help every step of the process or a qualified pilot who simply wants to come and use the simulator.

Children are more than welcome to use our simulator however anyone under the age of 14 will need to be accompanied by an adult.

Please note that in order to fully operate the aircraft, you will need to reach the rudder pedals and overhead switches however if you are too small to do so our instructor will be able to help you with this.

Our simulator is a high fidelity Boeing 737-800 NG replica.

This means that everything about the cockpit and flight controls have been recreated to be as realistic as possible. Our simulator is a 1:1 exact replica of the real aircraft cockpit.

We accept all major credit and debit cards on our website which requires a 20% payment prior to your visit.

If you would like to book your visit over the phone, a member of our team will be able to do this for you and take payment at the time of your visit if it is the same day – otherwise you will need to pay over the telephone at the time of booking.

Absolutely. We have plenty of space for you to bring family or friends along to the experience.

Please note that only 1 person will be able to fly the simulator unless you have purchased multiple vouchers.

Due to the nature and cost of our product, we are housed in a high security building meaning access is monitored at all times.

You will need to call us when you arrive in order for us to allow you access to the grounds.

We are located next to Newburn bridge, just 6 miles from Newcastle City Centre. You can get directions to us by using Google Maps and entering our post code NE15 8NR

Yes, a number of public transport options are available. You can find your route using the Moovit website here – https://moovit.com

Yes, we do have onsite parking at our building.

We do operate by appointment only however we can book appointments with as little as one hour notice.

You can let us know when you would like your session either on the notes on checkout or by giving us a call.

Once booked you have up to 6 months to visit us and redeem your session.

Providing it is more than 24 hour before you booking, you can reschedule at any time.

If your booking is less than 24 hours, unfortunately you will not be eligible for a refund.

In order to book your session with us you will need to email hello@the737experience.co.uk or give us a call. One of the team will be able to assist you.